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Refund Policy

  1. Return Conditions:
     Supplies: Unopened and undamaged supplies may be returned. Please ensure
    that all items are in their original packaging and condition to be eligible for a
    return.
     Equipment and Spare Parts: All equipment and spare parts, including DTF
    printer sets, UV printers, and heat presses, are non-returnable and non-
    refundable.
    If a spare part or equipment appears damaged or defective upon delivery,
    please do not open, operate or install the item. You must follow the
    instructions outlined in Section 5: Damaged Orders to submit a claim.
  2. Initiating a Return:
     Customers have a 14-day window from the delivery date to initiate a return
    for eligible products. Requests made after the 14-day period will not be
    processed.
     To initiate a return, please complete the Order Support Request form on our
    website. Be sure to enter your order information accurately and provide a clear
    explanation of the reason for your return.
     Please note that customers are responsible for arranging and covering the
    cost of return shipping. The original shipping fee charged with the order
    is non-refundable, as the service has already been provided. Any refund will
    be calculated after deducting the initial shipping cost.
  3. Restocking Fee:
     A restocking fee of 20% plus the cost of the return shipping label will be
    applied to all returned items. This fee covers handling and restocking costs.
  4. Order Cancellation

Customers may request an order cancellation by submitting the Order Support
Request on our website or by contacting contact@uniqueonee.com with their order
number.
Before Shipment: 
Orders may be canceled prior to fulfillment. However, if a shipping label has already
been purchased or a freight carrier has been scheduled, but the shipment has not yet
been picked up, the following cancellation fees may apply:
 Parcel Shipments: A cancellation fee equal to 5% of the order total will be
charged to cover payment processing, bank transaction, and administrative
costs.
 Freight Shipments: A cancellation fee equal to 20% of the shipping cost may
be charged to cover freight booking, carrier arrangement, and handling fees.
Upon request, Fast DTF Supply can provide a copy of the Bill of Lading (BOL),
shipping label, or other applicable documentation as proof that shipment arrangements
were made.
After Shipment (In Transit) or After
Delivery: Once an order has been shipped or delivered, cancellations are no longer pos
sible. Any request will be handled in accordance with our Return
& Refund Policy conditions listed above.
If the product qualifies for return under the Return Policy, the customer must follow the r
eturn procedure. Applicable shipping costs, carrier fees, and restocking fees may a
pply.

  1. Chargebacks and Payment Disputes
    Customers agree to contact Fast
    DTF Supply first to attempt to resolve any issue related to an order before initiating a ch
    argeback or payment dispute with their bank or payment provider.
    If a chargeback or payment dispute is initiated without first contacting Fast
    DTF Supply, we reserve the right to formally dispute the claim by providing the payment
     provider with relevant documentation, including but not limited to:
     Order confirmation
     Shipping and delivery confirmation
     Carrier tracking information
     Communication records
     Terms of Service

 Return & Refund Policy

If a chargeback or payment dispute is resolved in favor of the customer and a refund is i
ssued by the payment provider, ownership of the merchandise automatically reverts
 to Fast DTF Supply.
Customers must return the merchandise in its original condition within five
(5) days after being contacted by Fast
DTF Supplyand must cooperate with all return instructions provided.
Return Address: 
Fast DTF Supply 
1 Apollo Dr. Unit D, Whippany, NJ 07981, United States
Failure to return the merchandise within the required timeframe or in its original
condition may result in collection actions, additional recovery fees, or legal proceed
ings to recover the product or its value.
Fast
DTF Supply reserves the right to restrict future purchases, cancel orders, or suspen
d service to customers who initiate fraudulent or abusive chargebacks.

  1. Tax-Exempt Status & Sales Tax Refunds
    Tax-exempt status must be established and approved prior to placing an
    order through the tax-exemption page on our website. Any tax-exempt documentation
    submitted after an order has been completed will apply only to future purchases.
    We are unable to retroactively apply tax-exempt status to previous orders.
    Therefore, sales tax charged on orders placed before tax-exempt approval cannot
    be refunded, reversed, or credited.
    If you believe you qualify for a refund of sales tax paid on prior purchases, you may
    contact your state’s tax authority directly to request a refund, in accordance with your
    state’s rules and procedures. For more information on how to request a refund from
    your state, please refer to your local tax authority’s guidelines.
  2. Refunds:

 Once the returned item is received and inspected at our warehouse, refunds are
processed within 1-3 business days.
 We will notify you via email once your refund has been issued.

Need help?

Contact Us:
 If you have any issues or need assistance with your order, please use the Order
Support Request form on our website to create a case. 
 If you’re unable to access the Order Support Request section, you may contact
us at contact@uniqueonee.com with your order number and a brief

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